Leveraging your CMDB data with Service Impact Management

BMC and Burntsand discuss how Service Impact and Event Management can make your IT organization more efficient and save your company money in these challenging times.

Burntsand's Webinar presentation and discussion covered the following:

• Service Impact and Event Management represents the evolution of IT operations from focusing on monitoring a collections of devices, to managing service levels prioritized based on what is most important to the business
• The Service Impact Management solution provides understanding as to how an outage or degradation in performance within the IT infrastructure affects the organization's ability to deliver IT Services to its customers
• Finding the IT root cause of Business Service degradation or outage and assessing dynamic prioritization, based on heuristic and SLM data, in near real time
• This represents a giant leap from taking discovered data and populating a CMDB to model your service delivery infrastructure, and now being able to effectively manage your infrastructure based true priority

Presenters:
Mark Marinaro, EOSM Practice Director, Burntsand Inc.
Michel Ratelle, Senior Product Manager, BMC Inc

Originally presented on November 18th 2008

Burntsand is an Elite BMC partner and Burntsand's Service Management Solutions practice has successfully upgraded more Canadian companies from versions 5.x and 6.x to the new BMC ITSM version 7 platform than any other firm. Combining BMC's Blueprint and our own implementation methodology with our expert resources, we ensure that we can help your organization leverage the latest release from BMC Software as effectively as possible

---

Please register to download this previously recorded webinar. All fields are required. (Windows Media Video, - We are working to get the webinar recording restored after technical difficulties. A PPT version of the slides is available for download. PPT, 1MB).

Privacy Policy

Name

Company Name

Email Address (Needed for Confirmation)

Phone Number

Job Function/Title

State/Province/Territories Please Select a State or Province or Territory Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Washington DC Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia< Washington West Virginia Wisconsin Wyoming ---------- Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Yukon Nunavut