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On-Demand Webinar
Enterprise Operations Service Management Remedy Upgrade
BMC Software will be retiring support for versions 5 and 6:
- As BMC retires support of the IT Service Management suite, companies are investigating the upgrade to the latest release
- V7 comes with significant advancements in IT Service Management; namely improvements in functionality, stability, security, and performance
This webinar will discuss how Burntsand can help you:
- Ensure proper alignment of your processes with ITIL v3 best practices and the automation capabilities of the ITSM suite including multi-tenancy support
- Assist in redefining your categorizations to ensure proper auto-routing, reporting, and data analysis features
- Assist you in properly mapping your organization and location data including your support group structure to ensure proper system function
- Implement and leverage the 2.1 version of the industry leading configuration management database (CMDB) from BMC
- Define and automate your organization's operational level agreements, service level agreements, and under-pinning contracts
Burntsand is an Elite BMC partner and Burntsand's Service Management Solutions practice has successfully upgraded more Canadian companies from versions 5.x and 6.x to the new BMC ITSM version 7 platform than any other firm. Combining BMC's Blueprint and our own implementation methodology with our expert resources, we ensure that we can help your organization leverage the latest release from BMC Software as effectively as possible.
Presenter:
Mark Marinaro, EOSM Practice Director, Burntsand Inc.
Originally presented on October 15th 2008
Please register to download this previously recorded webinar. All fields are required.
(Windows Media Video, 6MB). |
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