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On-Demand Webinar
Knowledge Management in IT Service Management
Knowledge Management (KM) comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.
Within IT Service Management Knowledge Management helps to enforce repeatable processes that increase the organizations ability to provide a better quality of service to both internal and external customers. This webinar brought in a subject matter expert to help you understand how to get started with this process.
This Burntsand webinar explored Support Knowledge Management. It covered:
- How to develop an effective audit process to capture the life cycle of knowledge management in your organization
- How these processes can be used to structure the acquisition, storage and transfer of knowledge management and decrease the information leak
- How to increase adoption throughout your organization
- End results of a mature knowledge management system - more than just increased efficiency!
Presenter:
John Neels, EOSM Sr Consultant, Burntsand Inc.
Originally aired on Thursday, Sept 10, 2009 11:00 a.m. ET
Please register to download this previously recorded webinar. All fields are required.
(Windows Media Video, 4MB). |
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