What's New in ITIL V3 and How Does it Align to the BMC Business Service Management Solution?

This webinar showed an overview of ITIL V3 - core concepts, processes, functions and best practices as well as the differences between V2 and V3 and an overview of BMC's ITSM 7.x BSM platform, BMC integrated tools and how they align with ITIL V3. Two of Burntsand's most experienced ITIL experts will help you begin to discover the importance of architecture and strategy and how to benefit from ITIL V3 while minimizing the challenges that exist when undergoing business transformation. This 90 minute webinar will show you how to leverage technology to implement best practices in your organization.

Presenters:
Dani Danyluck, ITIL trainer, Burntsand
Dan Gennidakis, Sr Technical Consultant EOSM Practice, Burntsand
Originally presented April 24, 2008

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