Background
- Industry: Service Management in Oil & Gas
- Account Location: Calgary
Ongoing Livelink development and team management as well as short term process engagements.
The Organization
With an enterprise value of about US$30 billion, this customer is one of the world's leading independent oil and gas companies and is driven to be the industry's high performance benchmark in production cost, per-share growth and value creation. North America's largest natural gas producer and a leading developer of oilsands, this customer focuses on contributing to the strength and sustainability of the communities in which it is privileged to operate. In 2004, the company invested more than C$15 million in these communities, and expects to contribute an additional C$15 million in 2005. It also subscribes to the Canadian Centre of Philanthropy's Imagine program, which sets a benchmark for corporate giving at one percent of pre-tax profits.
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Change Process Development
Application Change Management Process Development
The Business Challenge
The Livelink product had been in use in house for approximately 18 months by a number of business divisions. During that time, Livelink environments were deployed to support the standard development / test / production lifecycle and a series of processes and procedures were developed to support the management of these environments. Near the end of this 18 month period, significant and substantial changes were made to the Livelink production environment which fundamentally changed Livelink's "footprint" and, as a result, had rendered many of the previous processes and procedures obsolete.
Co-incident with these changes, the customer was taking deliberate steps to move Livelink into an "operational" mode. As part of this move, operational procedures needed to be reassessed in response to initial feedback for the SOX and Audit teams within the company.
The Burntsand Solution
The objective of the project was to improve the Livelink Core Team's operational capabilities through a formal review of the processes for managing the development / test / production lifecycle of the Livelink Environments.
Burntsand developed the Livelink Core Team Change Management process, including process diagrams, procedures and dependencies that were necessary to plan for, implement and run Change Management within the environments. This included consideration for ITIL best practices as well as components of IT best practices aligned to CoBiT framework in support of SOX compliance, particularly those relating to application change management, access to production, systems security and systems development. Burntsand also included recommendations for automating components of the process in order to facilitate audit tracking.
About Burntsand
With a unique focus on helping clients unify information to increase agility, Burntsand is a North American leader in the delivery of systems integration consulting services. Burntsand partners with leading enterprises to achieve their Integrated Information Management goals through the delivery of Enterprise Content Management, Collaboration, Enterprise Operations & Service Management, and Customer Relationship Management solutions. Burntsand's Time to Value approach makes the firm different: it gives customers an edge, helping them realize near-term business benefits and long-term competitive gains. The company's distinguished partner status with EMC, Microsoft and BMC reflects its business maturity and sustained technology depth. Headquartered in Toronto, Burntsand operates from locations across North America. The company's shares (TSX: BRT) are traded on the Toronto Stock Exchange.
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